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An energetic, passionate, and positive approach to problem solving.

Familiarity with data warehouse and visualization tools, such as Big Query, Looker, and Looker Studio.

Excellent communication and collaboration skills.

Strong analytical and problem-solving skills.

3+ years in data analysis, data science, or related field.

Collaborate with cross-functional teams to identify opportunities for data-driven improvements.

Assist with the identification of patterns, trends, and anomalies in data to inform business decisions.

Create and present reports and dashboards to communicate insights and findings to stakeholders.

Ensure data accuracy and validity, and align to industry customer experience metric definitions.

Collect, clean, and transform data from various sources.

We partner with teams across Mozilla to support initiatives large and small, and share valuable insights we earn from our support interactions to help improve our products and services. Our team is responsible for Mozilla’s support platform (SUMO), which hosts our knowledge base and is home to a global community of hardworking volunteers who spend their time answering user questions and writing and localizing knowledge base articles into more than 50 languages. We’re responsible for supporting Mozilla’s family of products including Firefox, Pocket, Mozilla VPN, and more.

The Customer Experience team is a small team with an outsized impact at Mozilla. You’ll partner with members across the Customer Experience team to help meet their data needs, including customer support, content management, community, and engineering.

In this role, you’ll help us improve our ability to report and visualize trends and experiences that our users have across our products. We are looking for a data analyst to join the Customer Experience team at Mozilla.